Terms of Service

Payment and Refund Policy

Payment must be made in full and are due before any services are rendered. This includes payments for any recurring monthly services (Internet access, managed router/Wi-Fi) or any one-time services (installation, hardware purchase, etc.).

Refunds for installation services not yet rendered will be given. Any charges for purchase of special order equipment, hardware, or shipping by the customer are not refundable. Refunds of payments for recurring services (Internet access, managed router/Wi-Fi) for future months will be given in full if requested prior to the start of the billing cycle. No refunds will be given for billing cycles that have already started. For questions regarding refunds, please call (859) 429-2899 or email info@bluegrassbb.com.